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Tacoma Public Utilities Customers In Collection Get An Early Christmas Gift

Customers with collection debt on an old account can reduce their costs by paying it off in the next month. A one-time, 30-day grace period is being offered while the utility transitions to a new collection agency.

(Editor's note: Just got this from Tacoma Public Utilities, which serves University Place, Tacoma and other parts of Pierce County)

Tacoma Public Utilities customers with collection debt on an old account can reduce their collection costs by paying the debt off in the next month. A one-time, 30-day grace period is being offered while the utility transitions to a new collection agency, Municipal Services Bureau (MSB).

During the grace period, when customers pay off the original amount due and late fees accrued on their account, the additional commission from the utility’s collection agency will be waived. After the grace period, which is 30 days after MSB sends a letter to the customer, the agency’s charges will be reinstated on any unpaid balance.

“This is an opportunity for customers to satisfy their collections accounts without all the agency fees that can add up,” said John Hoffman, Customers Services operations manager. “It will help customers save money while Tacoma Public Utilities recovers outstanding collection debts.”

Customers have three options for paying MSB: online at www.msbselfserve.com; by phone at (800) 616-0166; or in person at any MoneyGram or Western Union location. Locations can be found at moneygram.com or westernunion.com.

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