HEARTWARMING CARE Awarded 2012 “Leader in Excellence”
University Place, WA – Heartwarming Care announced today that it received this year’s distinguished “Leader in Excellence” Award by Home Care Pulse, the leading firm in quality assurance for private duty home care. The “Leader in Excellence” Award was awarded to less than 20 private duty home care agencies across the country, who consistently ranked among the highest in 10 or more out of 12 quality metrics assessed by Home Care Pulse. As a “Leader in Excellence,” Heartwarming Care represents a top performer in the national home care industry.
This accomplishment also shows Heartwarming Care's long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Heartwarming Care's clients were polled each month by Home Care Pulse to rate the care they received through personal phone interviews. These client satisfaction ratings were factored into Heartwarming Care's overall ranking over a 12-month period. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Heartwarming Care management team set goals to reach the highest level of excellence possible.
“Our outstanding staff makes this possible, and I am bless to have such caring professionals,” said Randy Walden, President/CEO of Heartwarming Care.
Heartwarming Care also earned the “Best of Home Care” designation from Home Care Pulse in 2010, 2011, and 2012, which acts as a guide to help consumers choose the best home care Heartwarming Care in their area. “Leaders in Excellence” are the top-performing “Best of Home Care” agencies in the nation. Performance is evaluated based on factors such as staff training, communication, caregiver performance, caregiver morale, response to problems, likeliness to recommend, and overall quality care.
“Our goal at Home Care Pulse is to help agencies reach their goals and deliver the best home care possible, and so it’s very rewarding to us to recognize Heartwarming Care as a ‘Leader in Excellence.’ We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider,” commented Aaron Marcum, President of Home Care Pulse.
To find out more about Heartwarming Care's commitment to excellence, please visit www.heartwarningcare.com or call (253) 460-1574.
Heartwarming Care was founded in 2003….and its mission is to simply to "Just Care".
More Information about Home Care Pulse:
Home Care Pulse was founded in 2008 and specializes in research and quality assurance for the private duty home care industry. Their primary focus is measuring client and employee satisfaction for home care agencies. Annually, Home Care Pulse conducts the largest and most trusted national study on the private duty home care industry, and the most recent edition is available at www.privatedutybenchmarking.com. Home Care Pulse uses research and benchmarking to help agencies improve quality, increase client satisfaction, drive employee loyalty, and grow their businesses. For more information, visit www.homecarepulse.com.